We take the guesswork out of custom wedding signs and day-of pieces! With our dazzling designs, simplified online ordering process and free shipping straight to your doorstep, purchasing a custom wedding sign couldn't be easier. Check out our list of most frequently asked questions below. Still want to know more? Reach out via our contact form and we'll get you sorted ASAP!
We begin production as soon as orders are received. If you would like to cancel your order, you must do so before we email proofs to you. If you request a cancellation after we have emailed your proofs, your order will be subject to a 25% cancellation fee. This is due to the time spent creating your proofs. Once completed, the cost for the design time cannot be recovered.
Cancellation requests are not accepted after approving your final proof. Upon proof approval, your order is entered in to our print queue almost immediately and we cannot cancel it at that point. Because each order is custom-printed, we don't accept returns or exchanges at this time. If you have an issue with your order, please email us at email@example.com and let us know!
Due to the customized nature of your order, we do not offer refunds or exchanges. All sales are final. All orders must be reviewed within 72 hours of delivery. If within 72 hours of delivery, and at our sole discretion, reasonable requests for revision will be considered.
Orders with spelling, spacing, address, or other such mistakes that were present on the proofs approved by the Client are not our responsibility. Client may request a reprint, but we have sole discretion to approve or deny the request. If the reprint request is approved, the full cost of the reprint and a setup fee ($100) will be covered by the client. If the prints Client received do not match the approved proof, we will reprint all affected items free of charge. If there is an error in on our end (ex. wording on the prints you received do not match the approved proof), we will do our best to remedy the situation. Usually, we will either provide a reprint or a credit for the misprint, depending on the invitation mailing schedule. However, such requests must be made within 72 hours of delivery.
If there is a problem with your order, please contact us via email within 72 hours of receiving your order at firstname.lastname@example.org to get in touch with our super-helpful customer support team!
No. All of our products are custom printed to your specifications. They are not eligible for return if you change your mind or decide that you do not like the colors you selected.
No. Our designs are only sold as finished, printed stationery. We do not offer printables and digital files are not included with your purchase.
Please, keep in mind our designs are protected by copyright laws and design rights.
Any reproduction or imitation of our designs whether digital or physical will be considered a violation of Lily & Roe Co.'s intellectual property rights and subject to action.
Every effort is made to ensure electronic proofs closely represent the image, color and text placement of printed designs, however, the final printed pieces may vary slightly from what is seen online. This is due to your monitor’s color settings being slightly different than that of the designers as well as the printer’s machinery. The colors of your proofs as they appear on your monitor, are only a close representation of the final printed piece. Your monitor uses a completely different system for displaying colors than what is used in the print business. Colors may vary depending on your monitor’s brightness, contrast and color adjustment settings. We are unable to accept returns based on color for these reasons. Lily & Roe Co. is not responsible for variances in final printed colors. We highly recommend ordering samples if you would like to see a representation of our final printed colors.
We do not offer rush proofing or production at this time, however, you may upgrade your shipping speed at checkout.