If you have ordered a customizable item, your purchase includes 2 rounds of proofs. The first round is based off the wording submitted with your order and the remaining round is for revisions.

After you place your order, one of our designers will personalize your design with the information you submitted. We will email your FIRST proof in 1 to 3 business days (M-F only 9 -5, excluding major holidays) after your order is placed. Once you receive your FIRST proof, you will need to respond via the included proofing form to approve your design(s) for print or request minor edits. If you request edits, your SECOND and FINAL proof will be ready in 1 to 3 business days M-F (excluding major holidays) from receipt of any change requests received.

Additional rounds of proofs beyond your SECOND proof are $55 per round. It is important you check your email frequently during the proofing process to keep your order on track.

We'll send 2 reminders if you do not respond to your emailed proof. If we still don't hear back, your order will print and ship as shown in the proof and will not be eligible for cancelation, return or refund.

Proofs are sent electronically via email in PDF or .JPEG format. The electronic proofs are formatted for viewing on-screen ONLY. Printing your proof will distort the size and layout of the design.

It is recommended that you view your proof on a desktop or laptop so that you can easily verify that all elements are correct and ready for print. Small details are more difficult to see if you view your proof on a mobile device.

An approval to send an order to print is confirmation that you have reviewed the proof(s) completely, agree that all content in the proof is correct, and release Lily & Roe Co., LLC from liability of any content errors that should be discovered after production begins. We do not offer refunds for approved proofs due to customer errors such as misspellings, typos, omissions, formatting errors or oversights. Reprints for errors approved during the proofing process will be the responsibility of the purchaser.

The fonts used in our designs are carefully selected by our designers for both aesthetics & functionality. We do not offer font changes for this reason.

If you are not satisfied with the font used in your design you may use one of your proofing rounds to switch to a different design within our shop. If you choose to switch, this will constitute one full round of the two complimentary proofs that are included in your order.

Additional edits/design switches will be billed at $55 per round.

You may customize wording, ink and paper colors, and print methods.

Product size, fonts, layouts, design elements (graphics) are not customizable.

We do not offer rush proofing or production at this time, however, you may upgrade your shipping speed at checkout to receive your order faster.

Currently, we only accept orders to shipping addresses within the contiguous United States, and do not ship internationally or to Alaska, Hawaii, Puerto Rico or US Territories.

Customized orders go through 3 stages before they arrive at your doorstep: Proofing, Processing & Shipping.

Proofing - this is the time spent designing and editing your stationery. The timeframe varies for this stage of the process depending on the number of edits requested and your level of responsiveness. You can expect to receive your 1st proof in 1-3 business days.  Each round of revisions requires an additional 1-3 business days to complete.

Processing - this is the time needed to print and package your order.  Print time varies based on the product ordered.  You can see the specific timeframes on the product page tab labeled "When Should I Order" for the items you've purchased. 

Shipping - Most orders ship via FedEx or UPS Ground. Small items ship via USPS.

Standard ground delivery time is estimated (though not guaranteed) to be 4-6 business days within the contiguous U.S.

You may elect to upgrade your shipping method to 2-Day Express at checkout.

Please note: Shipping time is in addition to processing time. Processing time begins immediately upon approval of your proof. Please check individual item details for processing timeframes before placing your order. (Items ordered together may not always ship together.)

Standard Ground:

4-6 Business Days

$12.95 Flat Rate for Orders Under $250

Orders $250+ Receive Free Ground Shipping

Express:

Express: 2 Business Days

$135 Flat Rate On All Orders

Yes. You may upgrade your shipping method to 2-day Express at checkout.

Please be aware that shipping time is in addition to proofing and processing time. Processing time begins immediately upon approval of your proof. Please check individual item details for processing timeframes before placing your order.

If you have questions about a specific order you may email hello@lilyandroeco.com to get in touch with our super-helpful customer support team.

Our goal is 100% satisfaction with every order.

Your design(s) will be printed exactly as shown on your approved proofs. Should you find an error on your stationery, please contact us. We offer a discounted reprint rate for customer approved errors.

Please note that we cannot accept returns or process refunds due to errors proofs you approve, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

If we've made a mistake and your printed design does not match your approved proof, we will reprint the missing/incorrect pieces - completely complimentary! Please email us within 5 business days of delivery and we will make it right! Please allow us 7-10 business days for reprints to ship.

How awful! We really want you  to love your purchase. We try our best to design, print, package & ship your order with the greatest care but, occasionally, things go awry.

If you your item arrives damaged, we are happy to correct the mistake. Please send us an email within 5 business days of delivery at hello@lilyandroeco.com detailing the problem.

For the fastest service, please include multiple photos of the damaged item(s) from varying angles and a photo of the outer packaging with your email message.

If you have ordered a customizable item from our store, your purchase includes 2 rounds of proofs. The first round is based off the wording submitted in your order and the remaining round is for revisions. You may request changes during the proofing process.

Once you sign off on your electronic design proof, we unable to accept changes, cancellations, returns or refunds.

Please review your proof carefully and make sure your order is exactly as you want it before you hit approve!

We begin design work as soon as orders are received. If you would like to cancel your order, you must do so before we email proofs to you.

If you request a cancellation after we have emailed your proofs, your order will be subject to a 25% cancellation fee. This is due to the time spent creating your design proofs.  Once completed, the cost for the design time cannot be recovered.

Cancellation requests are not accepted after approving your final proof. Upon proof approval, your order is entered in to our print queue almost immediately and we cannot cancel it at that point. Because each order is custom-printed, we don't accept returns or exchanges at this time. If you have an issue with your order, please email us at hello@lilyandroe.com and let us know!

Because every order is custom printed just for you, we do not offer refunds or exchanges. All sales are final.

Please see our full Return & Cancellation Policy for details.

No. All of our products are custom printed to your specifications. They are not eligible for return if you change your mind or decide that you do not like the colors you selected.

No. Our designs are only sold as finished, printed stationery. We do not offer printables and digital files are not included with your purchase.

Please, keep in mind our designs are protected by copyright laws and design rights.

Any reproduction or imitation of our designs whether digital or physical will be considered a violation of Lily & Roe Co.'s intellectual property rights and subject to action.

Every effort is made to ensure digital proofs closely represent the image, color and text placement of printed designs, however, the final printed pieces may vary slightly from what is seen online.

This is due to your monitor’s color settings being slightly different than that of the designers as well as the printer’s machinery. The colors of your proofs as they appear on your monitor, are only a close representation of the final printed piece. Your monitor uses a completely different system for displaying colors than what is used in the print business. Colors may vary depending on your monitor’s brightness, contrast and color adjustment settings.

We are unable to accept returns based on color for these reasons. Lily & Roe Co. is not responsible for variances in final printed colors. We highly recommend ordering samples if you would like to see a representation of our final printed colors.