Proofing & Personalization Policy

Proofing

Proofs

Many of our items are personalized just for you before printing. In order to ensure we get the details just right, digital proofs are sent via email for your approval before printing.

For customizable items, your order includes 3 proof rounds: your first proof, built from the details in your order, plus 2 rounds of revisions. Each proof round after your third is $55.

After you place your order, one of our designers will personalize your design with the information you submitted. We will email your FIRST proof in 1 to 3 business days (M-F only 9 -5, excluding major holidays) after your order is placed. Once you receive your FIRST proof, you will need to respond via the included proofing form to approve your design(s) for print or request minor edits.

If you request edits, your next proof will be ready in 1 to 3 business days M-F (excluding major holidays) from receipt of any change requests received.

After your proof arrives, switching your seating chart layout (alphabetical or by table number), or making more than 10 name, table or address edits, is a $55 reformatting fee. It is important you check your email frequently during the proofing process to keep your order on track. Orders will NOT be printed without proof approval via the proofing form.

All proofs are sent electronically via email in PDF format. The electronic proofs are formatted for viewing on-screen ONLY. Printing your proof will distort the size and layout of the design.

It is recommended that you view your proof on a desktop or laptop so that you can easily verify that all elements are correct and ready for print. Small details are more difficult to see if you view your proof on a mobile device.

Approvals

An approval to send an order to print is confirmation that you have reviewed the proof(s) completely, agree that all content in the proof is correct, and hereby release Lily & Roe Co., LLC from liability of any content errors that should be discovered after production begins. We do not offer refunds for approved proofs due to customer errors such as misspellings, typos, omissions, formatting errors or oversights. Reprints for errors approved during the proofing process will be the responsibility of the purchaser.

Personalization

Edits

During the proofing process you may customize wording and ink color selections.

Product size, fonts, layouts, design elements (graphics) are not customizable.

Fonts

The fonts used in our designs are carefully selected by our designers for both aesthetics & functionality. We do not offer font changes for this reason.

If you'd like a different font, you may use one of your 3 proof rounds to switch to another design in our shop. Each proof round after your third is $55.