Proofing & Personalization Policy
Many of our items are personalized just for you before printing. In order to ensure we get the details just right, digital proofs are sent via email for your approval before printing.
If you have ordered a customizable item, your purchase includes 2 rounds of proofs. The first round is based off of the wording submitted with your order and the remaining round is for revisions.
After you place your order, one of our designers will personalize your design with the information you submitted. We will email your FIRST proof in 1 to 3 business days (M-F only 9 -5, excluding major holidays) after your order is placed. Once you receive your FIRST proof, you will need to respond via the included proofing form to approve your design(s) for print or request minor edits.
If you request edits, your SECOND and FINAL proof will be ready in 1 to 3 business days M-F (excluding major holidays) from receipt of any change requests received.
Additional rounds of proofs beyond your SECOND proof are $55 per round. It is important you check your email frequently during the proofing process to keep your order on track. Orders will NOT be printed without proof approval via the proofing form.
All proofs are sent electronically via email in PDF format. The electronic proofs are formatted for viewing on-screen ONLY. Printing your proof will distort the size and layout of the design.
It is recommended that you view your proof on a desktop or laptop so that you can easily verify that all elements are correct and ready for print. Small details are more difficult to see if you view your proof on a mobile device.
An approval to send an order to print is confirmation that you have reviewed the proof(s) completely, agree that all content in the proof is correct, and hereby release Lily & Roe Co., LLC from liability of any content errors that should be discovered after production begins. We do not offer refunds for approved proofs due to customer errors such as misspellings, typos, omissions, formatting errors or oversights. Reprints for errors approved during the proofing process will be the responsibility of the purchaser.
During the proofing process you may customize wording and ink color selections.
Product size, fonts, layouts, design elements (graphics) are not customizable.
The fonts used in our designs are carefully selected by our designers for both aesthetics & functionality. We do not offer font changes for this reason.
If you are not satisfied with the font used in your design you may use one of your proofing rounds to switch to a different design within our shop. If you choose to switch, this will constitute one full round of the two complimentary proofs that are included in your order. Additional edits/design switches will be billed at $55 per round.