Shipping Details

All Lily & Roe Co., LLC orders include complimentary ground shipping within the contiguous USA.

Please note: We do not offer guaranteed delivery dates. All timeframes provided below are estimates based on carrier quotes and assuming the customer approves design proofs promptly.

International Shipping

Currently we are only able to accept orders to shipping addresses within the contiguous United States, and do not ship internationally or to Alaska, Hawaii, Puerto Rico or US Territories.

Turnaround Timeframes

Custom orders go through 3 stages before they arrive at your doorstep: Proofing, Processing & Shipping.

Proofing - this is the time spent designing and editing your order. The timeframe varies for this stage of the process depending on the number of edits requested and your level of responsiveness. You can expect to receive your 1st proof in 1-3 business days.  Each round of revisions requires an additional 1-3 business days to complete.

Processing - this is the time needed to print and package your order.  Print time varies based on the product ordered.  You can see the specific timeframes on the product page for the items you've purchased. 

Shipping - all orders include free ground shipping. Orders ship via FedEx or UPS Ground. Delivery time is estimated (though not guaranteed) to be 4-6 business days within the contiguous U.S for signage. Stationery and guest books are estimated to be 2-3 business days within the contiguous U.S.

You may elect to upgrade your shipping method to 2-Day delivery at checkout.

Please note: Shipping time is in addition to processing time. Processing time begins immediately upon approval of your proof. Please check individual item details for processing timeframes before placing your order.

(Items ordered together may not always ship together.)

Rush Shipping

You may upgrade your shipping method to FedEx/UPS 2 day at checkout.

Please be aware that shipping time is in addition to proofing and processing time. Processing time begins immediately upon approval of your proof. Please check individual item details for processing timeframes before placing your order.

Address Changes

Changes to your shipping address must be requested BEFORE you approve your proof. We are not able to accommodate change requests after proof approval.