Policies
PROOFING
If you have ordered a customizable item your purchase includes 2 rounds of proofs. The first round is based off of the wording submitted in your order and the remaining round is for revisions.
After you place your order one of our designers will personalize your design with the information that you submitted. We will email your FIRST proof in 1 to 3 business days (M-F only 9 -5, excluding major holidays) after your order is placed. Once you receive your FIRST proof, you will need to respond via the included proofing form to approve your design(s) for print or request minor edits. If you request edits, your SECOND and FINAL proof will be ready in 1 to 3 business days M-F (excluding major holidays) from receipt of any change requests received.
Additional rounds of proofs beyond your SECOND proof are $55 per round. It is important that you check your email frequently during the proofing process to keep your order on track. Orders will NOT be printed without FINAL PROOF APPROVAL
You may request changes in wording, colors during the proofing process, however, changes to fonts, layout, design elements(graphics) and product size, are not included in your proofs.
An approval to send an order to print is confirmation that you have reviewed the proof(s) completely, agree that all content in the proof is correct, and hereby release Lily & Roe Co., LLC from liability of any content errors that should be discovered after production begins. We do not offer refunds for approved proofs due to customer errors such as misspellings, typos, omissions, formatting errors or oversights. Reprints for errors approved during the proofing process will be the responsibility of the purchaser.
COLOR VARIATIONS
Every effort is made to ensure photographs and electronic proofs closely represent the image, color and text placement of printed designs, however, the final printed pieces may vary slightly from what is seen online. This is due to your monitor’s color settings being slightly different than that of the designers as well as the printer’s machinery. The colors of your proofs as they appear on your monitor, are only a close representation of the final printed piece. Your monitor uses a completely different system for displaying colors than what is used in the print business. Colors may vary depending on your monitor’s brightness, contrast and color adjustment settings. Lily & Roe Co. cannot be responsible for variances in final printed colors.
RETURNS
Due to the customized nature of your order, we do not offer refunds or exchanges. All sales are final. All orders must be reviewed within 72 hours of delivery. If within 72 hours of delivery, and at our sole discretion, reasonable requests for revision will be considered.
Orders with spelling, spacing, address, or other such mistakes that were present on the proofs approved by the Client are not our responsibility. Client may request a reprint, but we have sole discretion to approve or deny the request. If the reprint request is approved, the full cost of the reprint and a setup fee ($100) will be covered by the client. If the prints Client received do not match the approved proof, we will reprint all affected items free of charge. If there is an error in on our end (ex. wording on the prints you received do not match the approved proof), we will do our best to remedy the situation. Usually, we will either provide a reprint or a credit for the misprint, depending on the invitation mailing schedule. However, such requests must be made within 72 hours of delivery.
If you have an issue with your order, please email us at hello@lilyandroe.com and let us know!
CANCELLATIONS
In order to meet our turnaround promises, we get started on the proof for your order as soon as it is submitted.
Therefore, orders can be cancelled only BEFORE we send a preliminary proof. If you cancel your order after receiving a preliminary proof but before your items are sent to press, only 75% of your total purchase price will be refunded, with a maximum cancellation fee of $150.
Orders cancelled after the printing/production process has begun will not be canceled or refunded.
MAILING
Lily & Roe Co., LLC. is not responsible for postage, reprinting or reimbursing for invitations or addresses that do not make it to their intended recipient or for mishandling/damage from USPS.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lilyandroeco.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, order customization details. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Interact with you via social media; and
Send you a newsletter or other updates about our company or website; and
Deliver targeted advertising; and
Request feedback from you; and
Resolve disputes and troubleshoot any problems; and
Administer contests or giveaways; and
Generate a profile that is personalized to you, so that future interactions with our website will be more personal; and
Compile anonymous statistical data for our own use or for a third party’s use; and
Assist law enforcement as necessary; and
Prevent fraudulent activity on our website or mobile app; and
Analyze trends to improve our website and offerings.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may also use this information for advertising or retargeting purposes.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@lilyandroeco.com or by mail using the details provided below:
PO Box 3, Brookfield, WI, 53008, United States